Question 1

What is the difference between the configurator and the shop?

Accepted Answer

The made-to-measure configurator: You type any text you like and choose the typeface, letter height, material (PLA or lime wood) and the thickness (for the Chroma range). The shop: Here you will find words and phrases we have already designed and sized (set typeface and dimensions). All that is left is to pick your PLA colour or the natural wood option.

Question 2

How is the height of my letters measured?

Accepted Answer

The height you choose in the configurator is the height of the reference capital letter of the selected typeface. Lowercase letters are scaled automatically according to that typeface’s own rules, to keep a balanced look.

Question 3

Can I order special characters, numbers or logos?

Accepted Answer

Yes! The configurator supports punctuation, accents and numbers. For a vector logo or a bespoke project outside the configurator, contact us directly through our form.

Question 4

Can your pieces handle humidity (bathrooms) or outdoor use?

Accepted Answer

Chroma range (PLA): PLA is not affected by water, but it is sensitive to high heat (above 50 °C) and prolonged UV exposure. It is perfect for a bathroom or kitchen, but not recommended outdoors in full sun. Wood range (lime): Lime plywood is for dry indoor use only. In a humid room, apply a protective water-repellent varnish first.

Question 5

Does the cut wood show burn marks?

Accepted Answer

The laser naturally seals the cut edge, giving it a lovely golden-brown tone that is part of the charm of this technique. The front of every piece is always sanded and cleaned in our workshop to remove any smoke dust.

Question 6

Can I paint the wooden letters?

Accepted Answer

Absolutely. Lime has a fine, very absorbent grain. You can paint it (acrylic, spray), tint it with a wood stain, gild it with leaf or simply wax it to slightly deepen its natural tone.

Question 7

Adhesive pads or standoffs: which fixing should I choose?

Accepted Answer

Adhesive pads: Ideal for a quick, invisible installation flush with the wall, with no drilling. The 15 mm standoff kit: Perfect if you want a striking 3D effect. It leaves a 15 mm gap between the piece and the wall, casting a very elegant shadow.

Question 8

Do the adhesive pads damage the paint when removed?

Accepted Answer

Our pads hold very well while remaining easy to remove. To take a letter down without pulling off your paint, slide fishing line or dental floss behind the piece to cut through the adhesive, then gently rub off any remaining residue with your finger.

Question 9

How do I choose the right spacing guide size?

Accepted Answer

The thickness of the guide depends on the height of your letters and the look you want: Small heights (5 to 10 cm): We recommend our thin guides so the word does not look scattered. Large heights (15 cm and above): Use wider guides to make the word easier to read.

Question 10

How long does production take?

Accepted Answer

Every order is made on demand in our workshop, so allow an average of 3 to 5 business days of production (modelling, printing or cutting, finishing and quality control) before your parcel ships. We keep you informed at each step (preparation, production, order shipped) until the carrier collects it.

Question 11

How are fragile letters packed?

Accepted Answer

Fine hairlines and delicate characters are wedged into protective packaging to prevent any breakage or twisting in the post.

Frequently asked questions

Ordering & personalisation

What is the difference between the configurator and the shop?

How is the height of my letters measured?

Can I order special characters, numbers or logos?

Materials & characteristics

Can your pieces handle humidity (bathrooms) or outdoor use?

Does the cut wood show burn marks?

Can I paint the wooden letters?

Installation & fixing

Adhesive pads or standoffs: which fixing should I choose?

Do the adhesive pads damage the paint when removed?

How do I choose the right spacing guide size?

Production & delivery

How long does production take?

How are fragile letters packed?

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