FAQ

FAQ | Lettres Sur Mesure

Find quick answers about installation, materials, customization and delivery.

How do I install it?
Installation kits are available, with workshop guidance for a clean wall mount.
What if the color doesn't match?
We validate the finish under neutral light and can help you compare references before ordering.
Can I change my text after ordering?
Changes are possible only before production starts. Contact us immediately if you need an update.
Do you make custom requests?
Yes. Use the configurator or contact the team for a bespoke brief.
{{ am }}
Lettres Sur Mesure
Lettres Sur Mesure
{{ tx_navMadeInTagline }}
Langue · Language
{{ tx_greeting }}
{{ tx_loginPrompt }}
{{ acctInitial }}
{{ acctName }}
{{ acctEmail }}
{{ tx_cart }} · {{ cartCount }}
Composition MAISON dans un salon chaleureux
Lettrage décoratif pour restaurant, boutique ou bureau
Ambiance murale lumineuse pour lettres décoratives
{{ tx_heroSuper }}

{{ tx_heroH1_1 }}
{{ tx_heroH1_2 }}

{{ tx_heroBody }}

{{ t.icon }}
{{ t.title }}
{{ t.sub }}
{{ tx_homeJourneyLabel }}

{{ tx_homeJourneyH2 }}

{{ s.num }}
{{ s.title }}

{{ s.body }}

{{ tx_homeCollLabel }}

{{ tx_homeCollH2 }}

{{ tx_homeBrowseShop }}
{{ tx_homePersonLabel }}

{{ tx_homePersonH2 }}

{{ tx_homePersonBody }}

{{ tx_homePersonBadge1 }} {{ tx_homePersonBadge2 }} {{ tx_homePersonBadge3 }}
{{ tx_homePersonBtn }}
Composition personnalisée Athénaïs dans une chambre enfant
{{ tx_homeImgCaption }}

{{ tx_homeReviewsH2 }}

★★★★★{{ tx_homeReviewsRating }}{{ tx_homeReviewsCount }}
★★★★★

{{ r.quote }}

{{ r.initial }}
{{ r.name }}
{{ r.meta }}
Lettrage lumineux dans un salon

{{ tx_homeCtaH2 }}

{{ tx_homeCtaBody }}

{{ tx_homeCtaBtn }}
{{ tx_breadcrumbHomeLabel }} · {{ inspBreadcrumbLabel }}
{{ inspHeroLabel }}

{{ inspProSectionTitle }}

Lettrage décoratif pour espace professionnel
{{ proof.kicker }}
{{ proof.body }}

{{ inspProSectorTitle }}

{{ inspProAllLabel }}
{{ sct.meta }}
{{ sct.index }}
{{ sct.title }}
{{ sct.body }}
{{ inspHeroLabel }}

{{ inspHeroH1 }}

{{ inspHeroBody }}

Composition murale rétroéclairée dans un salon
{{ tx_insFilterAll }} {{ tx_insFilterLiving }} {{ tx_insFilterKids }} {{ tx_insFilterOffice }} {{ tx_insFilterHallway }}
{{ inspProFilterNote }}
{{ ins.word }} dans {{ ins.room }}
{{ ins.word }}
{{ ins.room }}
{{ ins.desc }}
{{ inspProEmptyNote }}
{{ inspHeroCreateBtn }} →
Atelier Lettres Sur Mesure

{{ inspProCtaTitle }}

{{ inspProCtaBody }}

{{ inspProSecondaryCta }}
{{ tx_breadcrumbHomeLabel }} · {{ tx_shopLabel }}
Lettrage décoratif pour espace professionnel
{{ tx_shopLabel }}

{{ tx_shopTitle }}

{{ tx_shopSub }}

{{ productCount }} {{ tx_compositionsUnit }}
{{ p.name }} en aperçu produit
{{ p.tag }}
{{ tx_cardChoose }}
{{ p.name }}
{{ p.sub }}
Aperçu de mise en scène pour {{ sceneLabel }}
{{ previewWord }}
{{ tx_livePreviewLabel }} · {{ sceneLabel }}
{{ sceneFallbackNote }}
{{ tx_warrantyLabel }}
{{ tx_warrantyValue }}
{{ tx_manufacturingLabel }}
{{ tx_daysLabel }}
{{ tx_installLabel }}
{{ tx_kitLabel }}
{{ tx_breadcrumbCustom }}

{{ tx_productH1 }}

★★★★★{{ tx_reviewsMini }}
{{ letterCount }} {{ tx_letterCountSuffix }}
{{ wordError }}
{{ tx_typoStyle }}
{{ tx_sizeScale }}
Hauteur des lettres{{ heightLabel }}
{{ heightContext }}
{{ heightMin }} cm{{ heightMax }} cm
{{ tx_thicknessLabel }}
Profondeur{{ thicknessMm }} mm
Ajustez le relief et la présence de votre composition.
{{ thicknessMin }} mm{{ thicknessMax }} mm
{{ tx_materialLabel }} · {{ matLabel }}
{{ tx_materialQuestion }}
{{ tx_materialAnswer }}
{{ tx_materialFinish }} · {{ tx_materialWeight }} {{ weightLabel }}
{{ tx_lightingLabel }}
{{ tx_accessoryOptionsTitle }}
{{ tx_accessoryOptionsBody }}
{{ tx_dimensionTitle }}
{{ dimensionSummary }}
{{ tx_dimensionNote }}
{{ tx_priceRowLetters }} · {{ styleName }} · {{ sizeLabel }}{{ basePart }}
{{ tx_priceRowFinish }} {{ matLabel }}{{ matPart }}
{{ tx_priceRowLighting }} {{ lightLabel }}{{ lightPart }}
{{ tx_priceRowThickness }} {{ thicknessSummaryLabel }}{{ thicknessPart }}
{{ tx_accessoryOptionsTitle }} · {{ accessoryLabelText }}+{{ accessoryPart }}
{{ tx_priceRowTotal }} · {{ letterCount }} {{ tx_priceRowLettersSuffix }} {{ priceTotal }}
{{ tx_pricePerLetterNote }} {{ pricePerLetter }} {{ tx_perLetterSuffix }}
{{ tx_addedConfirm }}
{{ tx_shippingCalcTitle }}
{{ shippingEstimateLabel }}
{{ shippingEstimateNote }}
{{ shippingEstimateWeightLine }}
{{ shippingEstimateCta }}
{{ tx_trustMadeIn }}{{ tx_trustShipping }}{{ tx_trustWarranty }}
Vue principale du produit personnalisé
{{ tx_pdpWorkshopLabel }}
{{ tx_pdpWorkshopH2 }}

{{ tx_pdpWorkshopBody }}

{{ tx_pdpWorkshopBullet1 }}
{{ tx_pdpWorkshopBullet2 }}
{{ tx_pdpWorkshopBullet3 }}
{{ tx_pdpWorkshopBullet4 }}
{{ tx_pdpMadeInLabel }}

{{ pdpName }}

★★★★★ {{ reviewSummary }}

{{ pdpCopy }}

{{ tx_materialLabel }} {{ pdpMatName }}
{{ tx_sizeScale }}
{{ psz.label }}
{{ psz.h }}
{{ tx_lightingLabel }}
{{ tx_accessoryOptionsTitle }}
{{ pdpAccessoryTotalLabel }}

{{ tx_accessoryOptionsBody }}

{{ pdpAccessoryLabelText }}
{{ pdpFrom }}{{ pdpPriceDetail }}
{{ pdpFrom }}{{ pdpCompareAtPrice }}
{{ pdpPriceDetail }}
{{ pdpStockLabel }}
{{ tx_pdpEditingCart }}
{{ tx_addedConfirm }}
{{ tx_pdpViewCart }}
{{ tx_trustMadeIn }} {{ tx_trustShipping }} {{ tx_trustWarranty }}

{{ tx_pdpReviewsTitle }}

★★★★★ 4,9/5 · {{ reviewSummary }}
Avis client avec photo de mise en situation
★★★★★

{{ r.quote }}

{{ r.initial }}
{{ r.name }}
{{ r.meta }}
{{ tx_pdpAboutProduct }}
{{ tx_materialQuestion }}
{{ tx_materialAnswer }}
{{ tx_dimensionTitle }}
{{ dimensionSummary }}
{{ tx_weightTitle }}
{{ weightSummary }}

{{ tx_pdpCarePara1 }}

{{ tx_pdpCarePara2 }}

{{ tx_pdpCarePara3 }}

{{ tx_pdpLegalPara1 }}

{{ tx_pdpLegalPara2 }}

{{ tx_pdpLegalPara3 }}

{{ tx_pdpLegalPara4 }}

{{ citySignPreviewName }}
{{ citySignDimensionsLabel }}
{{ tx_citySignWorkshopLabel }}
{{ tx_citySignWorkshopH2 }}

{{ tx_citySignWorkshopBody }}

{{ tx_citySignWorkshopBullet1 }}
{{ tx_citySignWorkshopBullet2 }}
{{ tx_citySignWorkshopBullet3 }}
{{ tx_citySignWorkshopBullet4 }}
{{ tx_citySignEyebrow }}

{{ tx_citySignTitle }}

{{ tx_citySignIntro }}

{{ citySignLegalCopy }}
{{ citySignQuoteTotal }}
{{ citySignSpecCaption }}
{{ citySignQuoteTotal }}
{{ tx_pdpEditingCart }}

{{ citySignErrorMessage }}

{{ tx_addedConfirm }}
{{ tx_pdpViewCart }}
{{ tx_trustMadeIn }} {{ tx_trustShipping }} {{ tx_trustWarranty }}
{{ tx_citySignDimensionsTitle }}
{{ tx_citySignDimensionsBody }}
{{ tx_citySignMaterialsTitle }}
{{ citySignMaterialCopy }}
{{ tx_citySignMountingDetailsTitle }}
{{ citySignMountingCopy }}

{{ citySignConfigError }}

{{ tx_loadingComposition }}
{{ tx_breadcrumbHomeLabel }} · {{ tx_breadcrumbSearch }}

{{ tx_searchH1 }}

{{ tx_searchExistingLabel }} {{ resultCount }} {{ tx_searchResultsSuffix }}
{{ tx_searchNotFoundLabel }}
{{ tx_searchNotFoundH2 }}

{{ tx_searchNotFoundBody }}

{{ tx_searchNotFoundBtn }}
{{ tx_breadcrumbHomeLabel }} · {{ tx_cartTitle }}

{{ tx_cartTitle }}

{{ tx_cartEmpty }}
Commencez par choisir un modèle existant ou créez une composition sur mesure. Le paiement et la livraison apparaîtront dès qu'un article sera ajouté.
Aperçu de la composition {{ ci.word }}
« {{ ci.word }} » {{ ci.priceLabel }}
{{ ci.desc }}
{{ tx_coordTitle }}
{{ cartCheckoutAddressMessage }}
{{ cartCheckoutNameError }}
 
{{ cartCheckoutEmailError }}
{{ cartCheckoutAddressError }}
{{ cartCheckoutPostcodeError }}
{{ cartCheckoutCityError }}
{{ cartCheckoutCountryError }}
{{ tx_payTitle }}
{{ cartTotalFmt }}{{ tx_cartTotalLabel }}
{{ tx_cartSummaryTitle }}
{{ tx_cartSubtotal }}{{ cartSubtotal }}
{{ tx_cartDiscount }}-{{ cartDiscount }}
{{ tx_cartTVALabel }}{{ cartTVA }}
{{ tx_shipping }}{{ cartShippingFmt }}
{{ tx_cartTotalLabel }} {{ cartTotalFmt }}
{{ promoMessage }}
{{ stripeIntroLabel }}
{{ tx_paymentCardTitle }}
{{ stripeHelpText }}
{{ stripeElementHint }}
{{ stripeError }}
🔒 {{ tx_secureLabel }}
{{ tx_madeInFrance }}
{{ tx_shippingDelay }}
{{ tx_returnPolicy }}
{{ tx_madeInFrance }}
{{ tx_shippingDelay }}
{{ tx_returnPolicy }}
Ajoutez un produit pour activer les options de paiement, les coordonnées de livraison et la validation de commande.
{{ tx_breadcrumbHomeLabel }} · {{ tx_confirmationEyebrow }}
{{ tx_confirmationEyebrow }}

{{ tx_confirmedTitle }}

{{ tx_confirmationBody }}

{{ tx_confirmationOrderLabel }}
{{ confirmationOrderNumber }}
{{ tx_confirmationEmailLabel }}
{{ confirmationCustomerEmail }}
{{ tx_confirmationDateLabel }}
{{ confirmationCreatedAt }}
{{ tx_confirmationDeliveryLabel }}
{{ confirmationAddressRecipient }}
{{ confirmationAddressLine }}
{{ confirmationAddressMeta }}
{{ tx_confirmationTimeline }}
{{ tx_confirmationItemsLabel }}
Aperçu de la composition commandée
« {{ ci.word }} »
{{ ci.desc }}
{{ ci.priceLabel }}
{{ tx_confirmationSummaryLabel }}
{{ tx_confirmationItemsLabel }}{{ confirmationItemCount }}
{{ tx_confirmationSubtotalLabel }}{{ confirmationSubtotalLabel }}
{{ tx_confirmationDiscountLabel }}-{{ confirmationDiscountLabel }}
{{ tx_confirmationShippingLabel }}{{ confirmationShippingLabel }}
{{ tx_confirmationTotalLabel }} {{ confirmationTotalLabel }}
{{ tx_confirmationPrimaryCta }} {{ tx_confirmationSecondaryCta }}
{{ tx_confirmationFallbackTitle }}
{{ tx_confirmationFallbackBody }}
{{ tx_confirmationFallbackCta }}

{{ tx_acctMySpace }}

Commandes
Suivi et historique
Adresses
Checkout plus rapide
Retours
Demandes guidées
{{ loginError }}
{{ tx_acctOrDivider }}
{{ tx_resetTitle }}
{{ tx_resetBody }}
8 caractères minimum
{{ regError }}

{{ tx_acctRegTerms }} {{ tx_acctRegTermsCGV }} {{ tx_acctRegTermsAnd }} {{ tx_acctRegTermsPrivacy }}.

{{ tx_acctOrDivider }}
{{ tx_breadcrumbHomeLabel }} · {{ tx_breadcrumbMyAccount }} ·{{ tx_myCompositions }} ·{{ tx_navAddresses }} ·{{ tx_acctPrefsTitle }}
{{ acctInitial }}
{{ acctGreeting }}
{{ tx_acctMemberSince }}
{{ tx_acctOrderTrackingLabel }}
{{ st.label }}
{{ st.date }}
{{ o.statusLine }}
{{ tx_noOrdersTitle }}
{{ tx_noOrdersBody }}
{{ tx_trustShipping }} {{ tx_trustWarranty }} {{ tx_trustMadeIn }}
{{ tx_returnDoneTitle }}
{{ tx_returnDoneBody }}
{{ returnJustSubmitted.returnNumber }}
Aperçu de commande à retourner
« {{ returnWizardOrder.word }} »
{{ returnWizardOrder.ref }}
{{ tx_returnStep1Label }}
{{ tx_returnReasonTitle }}
{{ tx_returnReasonSubtitle }}
{{ rr.label }}
{{ rr.desc }}
{{ tx_returnWindowExpired }}
{{ tx_returnStep2Label }}
{{ tx_returnEvidenceTitle }}
{{ tx_returnEvidenceSubtitle }}
{{ tx_returnPhotosLabel }}
Photo justificative
{{ returnSubmitError }}
{{ tx_returnStep3Label }}
{{ tx_returnResolutionTitle }}
{{ tx_returnResolutionSubtitle }}
{{ rs.label }}
{{ rs.desc }}
{{ tx_returnStep4Label }}
{{ tx_returnReviewTitle }}
{{ tx_returnReviewReason }}{{ returnReviewReasonLabel }}
{{ tx_returnReviewResolution }}{{ returnReviewResolutionLabel }}
{{ tx_returnPhotosLabel }}{{ returnWizardPhotoCount }}
{{ returnSubmitError }}
{{ tx_returnReviewReason }}{{ r.reasonLabel }}
{{ tx_returnReviewResolution }}{{ r.resolutionLabel }}
{{ tx_returnSubmittedOn }}{{ r.submittedOnLabel }}
{{ tx_noReturnsTitle }}
{{ tx_noReturnsBody }}
{{ tx_emptyCompositionsTitle }}
{{ tx_emptyCompositionsBody }}
{{ tx_emptyCompositionsHowItWorks }}
1
{{ tx_emptyCompositionsStep1Title }}
{{ tx_emptyCompositionsStep1Body }}
2
{{ tx_emptyCompositionsStep2Title }}
{{ tx_emptyCompositionsStep2Body }}
3
{{ tx_emptyCompositionsStep3Title }}
{{ tx_emptyCompositionsStep3Body }}
{{ tx_emptyCompositionsFreeDelivery }}
{{ tx_emptyCompositionsFreeDeliveryDesc }}
{{ tx_emptyCompositionsWarranty }}
{{ tx_emptyCompositionsWarrantyDesc }}
{{ tx_emptyCompositionsMadeIn }}
{{ tx_emptyCompositionsMadeInDesc }}
{{ tx_emptyCompositionsReturns }}
{{ tx_emptyCompositionsReturnsDesc }}
{{ tx_acctMyAddressesTitle }}
{{ accountAddressEditorMode === 'edit' ? tx_acctEditBtn : tx_acctAddBtn }}
Address label (optional)
Name
Family name
Street address
Postcode
City
Country
{{ accountAddressEditorError }}
Only the address label is optional. All other fields are required.
{{ addr.displayLabel }}
{{ addr.displayName }}
{{ addr.line1 }}
{{ addr.cityLine }}
{{ addr.country }}
No saved addresses yet.
{{ tx_acctPrefsTitle }}
{{ tx_acctNotificationsLabel }}
{{ tx_acctLanguageRegion }}
{{ tx_acctDisplayLanguage }} {{ tx_acctCurrentLanguage }}
{{ tx_mobileFirstLabel }}

{{ tx_mobileFirstH1 }}

{{ tx_mobileFirstBody }}

{{ ms.body }}
{{ ms.label }}
{{ tx_breadcrumbHomeLabel }} · {{ tx_contactTitle }}
{{ tx_contactTitle }}

{{ tx_contactH1 }}

{{ tx_contactBody }}

{{ tx_contactHoursTitle }}
{{ tx_contactHoursValue }}
{{ tx_contactHoursNote }}
{{ tx_breadcrumbHomeLabel }} · {{ aboutNavLabel }}
{{ aboutNavLabel }}

{{ aboutHeadline }}

{{ aboutLead }}

{{ card.title }}
{{ card.body }}
Portrait d'atelier Lettres Sur Mesure
Projet lettres décoratives pour espace professionnel
Projet lettres décoratives pour entrée
{{ tx_breadcrumbHomeLabel }} · {{ faqNavLabel }}
{{ faqNavLabel }}

{{ faqHeadline }}

{{ faqLead }}

{{ faq.q }}
{{ faq.a }}
{{ tx_notFoundEyebrow }}

{{ tx_notFoundTitle }}

{{ tx_notFoundBody }}

Lettrage décoratif pour restaurant, boutique ou bureau
{{ tx_proEyebrow }}

{{ tx_proH1 }}

{{ tx_proBody }}

{{ t.icon }}
{{ t.title }}
{{ t.sub }}
{{ tx_proUseCasesLabel }}

{{ tx_proUseCasesH2 }}

{{ tx_proCtaBandH2 }}

{{ tx_proCtaBandBody }}